Pauline is a Legal Director in our Compliance and Risk team. She advises the firm on regulatory matters including compliance with the requirements of the Law Society of Scotland. She also leads the Clients Relations team who are responsible for handling any complaints received by Thorntons.
Pauline previously qualified and practised as a Solicitor with Thorntons before joining the Scottish Legal Complaints Commission in 2011. During her time there, she was responsible for managing all areas of the complaints process and worked on various projects linked to improving complaints handling.
Pauline has obtained various qualifications over the last few years through ILM (Advanced Leadership and Management), Bond Solon (Investigation Skills) and Lean Six Sigma (Yellow Belt).