As Head of Talent and Development in our People team, Louise is responsible for leading the talent and development strategy, designing, implementing, and overseeing programs that support the development and growth of Thorntons’ people. Her primary goal is to ensure that people acquire the skills, knowledge, and abilities needed to excel in their current and future role and contribute effectively to the firm’s success.
She works with Thorntons’ Director of People, Susan Hetrick, together with the talent and development team, and has developed strong relationships with internal clients including department heads, managers and colleagues across the firm. Such ongoing communication ensures understanding of people’s specific needs and expectations, and increased engagement.
Louise brings 20 years of experience to her role, and holds a Certificate in Professional Coaching Practice and Professional Development Award in both Service Design and Management SCQF Level 7.